Understanding the Consumer Protection Act, 2019
The Consumer Protection Act, 2019, marked a significant shift in safeguarding
consumer rights in India. This act replaces the Consumer Protection Act, 1986,
and introduces key provisions such as e-commerce regulation, product liability,
and establishment of the Central Consumer Protection Authority (CCPA). The act
aims to address the challenges posed by digital transactions and ensure fair
practices in the marketplace. For consumers and businesses, understanding these
provisions is crucial for navigating the modern commercial landscape.